Terms and Conditions

Overview
Item Protection is one of the insurance products provided by TikTok Shop by Tokopedia to protect goods purchased on the TikTok Shop by Tokopedia application. Item Protection is provided by PT Pialang Asuransi Indotekno and PT Asuransi MSIG Indonesia.

Coverage Highlights
Item Protection provides coverage for the following benefits. The detailed benefits you receive may vary depending on the type of goods you purchase on the TikTok Shop by Tokopedia application. For more details on your coverage, please refer to the Policy Summary that has been sent to your email.

Benefit:

Protects items from damage due to accidental incidents, exposure to liquids, or static electricity/short circuits.
Protects you from reactions to product use and the placement of medical expenses.

Frequently Asked Questions (FAQ)

Before proceeding to the final checkout page, you will be offered protection by ticking the protection box in the TikTok Shop by Tokopedia application.

Item Protection prices will vary depending on the price of the item being purchased. You may view the price at the checkout page.

You cannot cancel or request a refund for the Item Protection service once you confirm the delivery of the goods or when the order status has reached ‘Order Completed.’

The protection period will follow the period written in the Policy Summary that you will receive for each purchase of your goods.

How To Make Claim

  1. Visit the TikTok Shop by Tokopedia application, go to your order page, and locate the “Submit Claim” button under the policy insurance information.
  2. Submit your claim within a maximum of 7 (seven) calendar days from the date of loss or inconvenience.
  3. Complete all required basic information & claim documents within 30 (thirty) calendar days from the claim reporting date.
  4. Once submitted, your claim will be reviewed. Please ensure your email and phone number remain active for any follow-up communication.

 

 

Detail Terms and Conditions

Download Item Protection Detail Terms & Conditions

*Last Update: 21 April 2025

PT Pialang Asuransi Indotekno

Izin Usaha OJK: KEP-6/NB.1/2019 tanggal 14 Februari 2019.

Diawasi oleh Otoritas Jasa Keuangan (OJK).

Customer Service

📧 Email: support@brokerindotekno.co.id

📞 Telepon: (+62) 21 5020 0879

💬 WhatsApp Chat: (+62) 811 1226 200

Jam Operasional

Senin – Jumat: 08.00 – 20.00 WIB

Sabtu – Minggu: 09.00 – 18.00 WIB

di luar dari Libur Nasional